Jira-Slack Integration: Creating Jira ticket thru message action not working

Dexter Rapsing

Issue: no create ticket pop up when i click more actions on a message and select Create issue from Jira Cloud or Add to Issue Jira cloud

>/jira create is working
>@[deleted] create is working

>create ticket via message action not working

Troubleshotting:
>tried both desktop app and slack web
>remove and add the app integration thru Jira on the channel and tested the same on a test channel
>issue started yesterday

Daniel Eads

Hi Dexter, welcome to the Community!

Earlier today we identified an issue with the Jira Cloud for Slack integration that specifically affected the "Create issue from" message action that you mentioned.

A fix was pushed out just a few hours ago and it should now be working normally. Let me know if you continue to have issues or if you have any questions about the integration!

Cheers,
Daniel