Notifications being sent to a group

Question

Good morning all!!!

I have a question/problem that I have.

I have set in a custom transition called "In Progress"  a post function  for a cutsom event (named group notification) this event is associated to a notification scheme an into the project where I am working on.

By the other hand, I have another post function where I set the group field with a group value.

I have published the changes made on this workflow, but when I transition an issue to "In Progress" only the group is set. The notifications are not sent to the group.

Is there anything that I am missing??

Thanks in advance

Ro

Hernan Halabi - Elite IT Consulting Group · Accepted Answer

Hello @Rosana Casilli I would check two things.

The order the action happens in the post function. Check that the group is assigned on top of everything, it happened in the past that even though changes were done Jira didn't reindex the issue by the time it was supposed to use the change that was just applied. if the group is on top and the custom event is the last thing on the list that would imply that problem isn't there.

The other thing to check if that the members of that group can see the project, else they won't be notified even though it says so the notification scheme

Andrew Morin · Accepted Answer

Make sure the event fires as the last post function in the list. The order of the post functions can affect this.

Fire a Generic Event event that can be processed by the listeners. - should be the last operation.