Trying to import Asana CSV to JIRA cloud. Getting error: The CSV file you uploaded contains non-ASCI

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Trying to import Asana CSV to JIRA cloud.

 

Getting below error:
The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding

Already converted my CSV to ASCII characters also and it got converted successfully. But whenever I upload it gives me the same error.

Mykenna Cepek

I haven't encountered this exact error in Jira. But I've dealt with a LOT of CSV files and data importing over the years.

A common problem ends up being "special characters", which can included alphabetic characters with accent marks, symbols like copyright and trademark, emojis, even extra characters for end-of-line. Many applications (like Asana) support expanded character sets.

Unfortunately there are also a variety of "ASCII encodings", and they differ in important ways.

Importing a file in UTF-8 is likely to give you the best results with Jira.

Be sure also that your column headings (the first row of your CSV file) do not have any special characters.

On Windows, a program like Notepad++ might help ensure the file is being written out in UTF-8.

With MacOS, you can use Textedit -- switch to Plain Text, and use Save As to "Unicode (UTF-8)" format.

On Unix, commands like iconv and recode might help do the conversion.

Hope that helps -- good luck!