How can I change the text fields in the create ticket window to be Rich Text?

Question

In the "create" view for a new ticket, the text boxes are Wiki markup:

But when I edit a previously created ticket, the text area is Rich Text:

I want both to be Rich Text. How do I change this?

Ravya · Answer

Hey @Tim Hitchins ,

That setting will be available for Jira admin only., yes even in Jira Cloud you can make that setting.

--Ravya

Tim Hitchins · Answer

Thanks for the reply.

I can't seem to find this setting. I'm a standard Jira user (not admin) and it's Jira Cloud. Does that make a difference?

Thanks!

Ravya · Answer

Hi @Tim Hitchins ,

You can change field rendering by navigating to Settings>Issues>Fields>Field Configurations>Select the configuration and then choose the description field, and the choose the render style.

you can also refer to the below link or screenshot:
https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html

Regards,
Ravya