Approval Tab on Custom Workflow

Question

Hi Team,

I have created a sample Classic Business Project on JIRA.
I created a custom workflow as per our requirement . But i am not able to add the Approval option to the transitions.

My requirement :
When the Transition status is set from Review to Approve ,the approver should get notified & he should be able to Decline or approve the Request .
But i am not able to set the Approve or decline Option on the Workflow transition.I have followed the below link but it seems to be not working as expected
https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-workflow

If someone can help me how to figure out..It will be very Helpful
Thanks in advance

nisha_wp2en3 · Answer

Hi @Mehmet A _Bloompeak_ ,

Thanks for your answer .
the link you provided is to configure conditions to transitions which i was able to configure earlier as well.  but i need to configure Multi Approvers option( the transition should be executed only after all the Approvers approve the task or requirement or testcase)

Mehmet A _Bloompeak_ · Answer

Hi @nisha ,

The documentation you followed is for Jira service desk, that might be the reason. Please check below link for Jira Software.

https://community.atlassian.com/t5/Jira-Questions/Workflow-with-Approval-s/qaq-p/339