Use Automation To Set Assignee based on non-user data

Dave Menconi_dmwhx0

We have a custom list of platforms and my user wants to assign the ticket based on the platform. I don't have script runner and was hoping I could use automation to read the value of the platform, convert it to a username and assign it to that. 

I think I understand how to do most of this but I don't know how to convert from platform name to username using automation.

I suggested that we use the components field for this but I think they're using components for something else already.

Any suggestion? 

 

Thanks

Petter Gonçalves

Hello @Dave Menconi

Thank you for reaching out.

Per your description, I understand you have a determined number of platforms added to a select list custom field and you want the issue to be automatically updated with a specific assignee based in the value selected in your platform select list. Is that correct?

If that's the goal you are trying to achieve, you can use the own Jira automation to achieve that.

The only thing that I don't understand is why you are trying to convert from platform name to username in order to fill the assignee field. Are you trying to assign the issue to an existing user or create a new user upon the platform selection?

If it is for an existing user, you can use multiple automation conditions (IF/ELSE) to properly select the assignee upon the platform selection. Check the example below:

Let us know if this information helps.