Project Created notification through web-hook is not working with Slack

Question

Hello All,

I am trying to set up the Web-hook to our Slack that notifies our admins when a new project is created in out JIRA Platform. But for some reason notifications is not being send to Slack. Has anyone came across this issue or knows of alternative ways to set up this solution?

Thank you in advance.

Daniel Eads · Accepted Answer

Hi Nataliia, welcome to the Community!

I'm assuming you're using the built-in webhook capability, which does have an event for new project creation. Unfortunately the webhooks only provide a configuration for the URL (and not the body), but the Slack API requires their incoming webhooks to have a body in order to create a message.

We have an open feature request for the ability to have a custom body in Jira's webhooks: JRACLOUD-63205

As an alternative, you might be able to make use of the Scriptrunner app - the Script Listener function in Scriptrunner essentially builds on the webhook capabilities. You could still trigger an execution on a Project Create event, but using Scriptrunner you could execute your own script. Here's an example of someone using Scriptrunner to send a message to Slack.

While I can't support Scriptrunner specifically, there are other experts on the Community who can answer questions about it if you choose to go that route.

Cheers,
Daniel