How can I have the status change to WAITING FOR CUSTOMER automatically

Dan Anas

Hi,

Hope everyone is well!

Wondering how can I have the status change to WAITING FOR CUSTOMER when an agent adds a public comment when the issue is 'IN PROGRESS'? Curious where and to what transition I need to add post-functions, validators, etc.. to. 

Thanks, Everyone!

 

 

Gökçe Gürsel {Appfire}

Hey Dan,

You can achieve this using Project automation. Just navigate to project settings-Project Automation and create a rule as follows:

Obviously, there is a modification you need to make which is the initiator has to be in the respective group that the agents are in. Other than that, this should work.

If you have further questions, just ask away.

Best,

Gökçe