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Is there a way to automatically move a bug to the board when the priority is set to highest?

Gergana Mihaylova_re238v

We have many contributors to the backlog and when users log a bug with priority set to 'highest' we'd like this item to be moved automatically to the board.

Currently, we do it manually, but this interrupts other tasks and there's a potential that we don't prioritise it right away.

Do you have any suggestions how we can automate this? Perhaps an automation or Jira plug-in could do the job but I couldn't find a suitable one.

Accepted answers

All comments

John Funk

Hi Gergana - Welcome to the Atlassian Community!

Moving a card to a board is really just setting the card to a new status. So your Automation For Jira rule would look something like:

Create a rule with a trigger for Field Value Changed.

Then add a Condition for the priority field = highest

Then add a New Action for Transition issue.

Select the Status that represents the first column on your board.

Save your rule, attach it to the appropriate project or projects, and then publish the rule.

You should be ready to go!

Steven Villanueva

Very much agreed with John - I hope they have this feature ready available on On Premise version without any additional charges

Gergana Mihaylova_re238v

Thank you, guys! The problem is that all issues are logged in the backlog with status 'To-do', which is also the first column in the board. I can't find the proper action in the automation if the status is the same.

Boyan Barnev

Hey folks I have the same issue as Gergana - we use a Jira Software (Next-gen) project, where the only way something ends up in the board is with drag and drop from Backlog -> Board. It's not based on workflow status, so I'm wondering is there any other way to configure this? In other words, is there a property that gets changed when you physically drag'n'drop the issue to the board? If so, maybe I can use that in the automation action?

Andy Heinzer

Hi all,

Automation can do this, and I think John's answer is very close. However the one thing I would change would be the action here. Instead of transitioning the issue, set an action to edit the Sprint field, and then add that issue to the active sprint. My example looks like this:

Screen Shot 2020-06-23 at 4.11.49 PM.png

^ This is the way it looks in a next-gen project. The same can also be done for the Classic project, but since in classic projects issues and sprints can span across multiple different boards, you will want to make sure you pick the correct board/sprint when you set the value.

By adding this issue to the active sprint, that should make it appear on those boards anytime that priority is set to a specific value.

Does that help?

Andy

Boyan Barnev

Hey @Andy Heinzer , thanks! That came really close, and made total sense. However, the problem is that this project is set up as Kanban, so there are no sprints defined. When I tried setting the automation rule just for the test, I got: You have selected a Next Gen kanban board. Select a board that uses sprints to continue.

Andy Heinzer

Hi @Boyan Barnev

It's true that Classic projects that use Kanban can NOT use sprints. However next-gen software projects, including next-gen kanban, can be setup to use sprints.

Perhaps you will need to turn on the sprints feature for that project first. You can do this by going to Project Settings -> Features -> Sprints and enabling this project option.

Screen Shot 2020-06-25 at 9.02.15 AM.png

I just tested this automation rule out in my next-gen Kanban project and it works. Let me know if that helps.

Andy

Boyan Barnev

Thanks, Andy!

True, I can enable sprints, but the point is that our Engineering team wants to do proper Kanban and sprints are not an option. Not my decision there

That being said - Jira somehow "knows" when we move an issue to Board, so it's not sprint, it's something else that gets set, right? Any idea how I can emulate the same thing?

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