Unable to import comment author when importing CSV file

Question

I am trying to import below CSV file to Jira 4.2 but comment author is not getting imported all comments are comming on importer's name(my name).

Assignee, Summary, Description, Comment,Created Date
abc, "Issue demonstrating the CSV attachment import", " "Tester Notes: abc: 11/27/12 10:36:14 AM: Sufficiently tested attempting demos.","11/27/12 10:36:14 AM"
xyz "CSV attachment import with timestamp,author and filename", " ", "Tester Notes: xyz: 11/27/12 10:36:14 AM: Sufficiently tested attempting demos.","11/27/12 10:36:14 AM"

Sarah Schwanbec · Answer

Sri,

We're using the on-demand version of Jira -- so it's the "latest and greatest".

Sarah

Renjith Pillai · Answer

The comment format is "date; author; comment". Can you confirm this?

While I am not sure about the error, you appear to be in very old version of JIRA. The importer has undergone lot of feature and bug corrections and to use the latest one you need to also upgrade to 5.x. This may help.

EDIT: This answer is for Sri Ranjan.

Sarah Schwanbec · Answer

Thanks Dave!  I followed the kb article, but still didn't get my comments imported properly -- so I've filed a support ticket.