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Can't create a Jira ticket using Jira Cloud for Outlook add-in

Nancy Stronczek

Hi,

I am not able to create a ticket from an email using the Jira Cloud for Outlook add-in. Secondarily, type-ahead is not working on any of the lookup fields (where the field has a list of values and you have to choose one from the list). Please see screen shot and advise.

Jira Outlook add-in bug.jpg

Accepted answers

Vitalii Saienko

Hi @Nancy Stronczek

Regarding the Environment field. I was able to reproduce the issue and created a bug in our backlog. I'll let you know once this is fixed. Thanks for reporting this!

Regarding the first issue with lookup fields. I just tested it and i couldn't reproduce it, it works for me. Could you please provide more details about your environment? What Outlook client do you use and on which platform?

Outlook WEB/Outlook on PC/Mac/Android/iOS?

Also, if this is a desktop app, is it Outlook 2013/2016/2019?

All comments

Vitalii Saienko

Hi @Nancy Stronczek

Regarding the Environment field. I was able to reproduce the issue and created a bug in our backlog. I'll let you know once this is fixed. Thanks for reporting this!

Outlook WEB/Outlook on PC/Mac/Android/iOS?

Also, if this is a desktop app, is it Outlook 2013/2016/2019?

Vitalii Saienko

Hi again @Nancy Stronczek

We've fixed a bug with Environment field. Could you please try to create issue again and confirm that it works now?

Nancy Stronczek

@Vitalii Saienko , I tested again and yes, the Environment field is now free-form text. I was able to create the Jira issue from the email.

Nancy Stronczek

I think I found the issue with the lookup fields. They're case-sensitive, whereas in Jira they're not case-sensitive. See screen shots below.

Jira Outlook add-in bug with Component field #1.jpg

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