Why did the description of a ticket get reverted to a previous version when I was editing it?

Question

I was editing the description of a Jira ticket. Parts of the description that I did not change, were reverted to a previous version. My changes were also saved into the ticket. The history of the ticket pointed out that I made the changes, but in fact, I had not touched those parts. Is there a key shortcut to revert to the previous version for the description of tickets?

rogger.correa · Answer

Hey, we keep having this issue and it's rather annoying. We don't know how it happens, but every now and then, Tickets get moved from Done to a previous step. And on doing, comments or changes are lost. Had happen a few times, and we have no clue how that happens. Have anyone find a solution? is this a bug?

Maura Sawyer · Answer

@Jacob Romo Gonzalez Is there a corresponding Jira bug for this issue? @Taylor O_Connor

@Sachin

Maura Sawyer · Answer

Is there a pattern for when the reverting problem occurs?