Why is task not moving to done after automation rule has finished?

Question

I've set up two automations rule for my next-gen project:

1. Move to "IN PROGRESS" when commit created (this works just fine)

2. Move to "DONE" when PR is merged

What's really weird is that the automation runs succesfully on the tickets, and says that it has moved them to done.

However, that's not true, they stay permanently in the "IN PROGRESS" swimlane:

How can I fix his?

Bill Sheboy · Answer

Thanks for the information.

For the individual issue that should have moved to Done, what do you see in the item's activity log?  Does it indicate the automation ran?  Does it indicate the item moved to Done?

If neither happened, please consider adding the suggested logging to better see what is happening.

unknown · Answer

I'm sorry, I don't know how clearer I can be.

* In the automation log, first screenshot, it says the rule ran and transitioned the issue to "DONE"

* On the board, second screenshot, it has not moved.

Both screenshots point to the same issue, OOSF-269

The rule is simple:

On PR merge, move issue to "DONE"

In the log, there are no errors and says the rule executed successfully

Bill Sheboy · Answer

Hi @[deleted]

If you post more details about your automation rule, that will help the community consider what is happening and offer advice.

Something for you to check: are you certain the correct issue is selected transitioning?

To diagnose this, please consider:

* Review the individual issue's log to see what happened
* Enable logging or add comments between the rule's steps, including the ID of the thing that is about to change, before and after.

Best regards,
Bill