Problem connecting Jira cloud to FreshService

Question

Hi,

I have before connected FreshService to Jira cloud via API key without issues but on my new job I cannot get this to work... I am testing with my own user in Jira which has all admin rights and have recreated the API key a number of times in the tests in FreshService.

Anybody who has ideas how to get it to work?

Thanks in advance!

Johan Jansson_k8pm8y · Answer

Hi Danielle,

I got it to work. Check this article:

https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Danielle Cantrell · Answer

Hi Johan,

I'm having this same issue.  Did you ever figure out the solution?