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Stop emails when auto-assigned an issue

Rich Harrelson

We have an automation rule that auto-assigns a sub-task issue to the person that created the issue - in order to save clicks.

However, we do NOT want the system to email us each time the sub-task is auto-assigned.

Is there a way to STOP these emails?
I do not see a way within the automation rule that I set up for our project.

Thanks in advance!

Accepted answers

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John Funk

Hi Rich - Welcome to the Atlassian Community!

Who does the email say it is coming from? Do you have a step in your rule that sends and email? Have you checked the Notification Scheme for the project to see when emails are sent?

Rich Harrelson

Email comes from: "Automation for Jira".

None of the automation rule steps have any way to dictate email settings.

I deleted the "Issue Created" notification but this did not help. (Unless you mean something else when you say "checked the Notification Scheme"?

John Funk

If I understand correctly, the rule is fired when a sub-task is created. Correct?

But there is no component in your rule that sends an email. Correct?

But the email is coming from Automation For Jira. Correct?

So that tells me that there is another rule somewhere that you have that sends the email - outside of this rule.

Does the text of the email give you any clue as to where that other rule might be?

Rich Harrelson

Your assumptions are all correct.

There are no global rules set up nor are there other project rules.

When this occurs and you check within the sub-task that was created, the system only mentions the one automation rule that auto-assigns the sub-task. There is no mention of any other rules.

Any other thoughts?
Thanks.

Alexander Pappert

@Rich Harrelson

When a person or an automation rule assigns an issue to a user, this user will always get a notification mail.
you mean this mail?

If Automation sends you other mails, these ones must exist as an automation rule, as @John Funk mentioned in his last post.

Rich Harrelson

Then, how do I discover these "other" rules? I currently do not see any other rules - either globally or for the particular project.

Please advise.

Thanks.

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