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Migrate one Jira project from one cloud instance to another

gabriella.simonian

Hi everyone,

I've just wrapped up a project with a client where we have been using my org's Jira cloud. The client have their own Jira cloud instance and would like to effectively migrate the project from our instance to theirs.

My understanding is that the only way we can do this is by providing them with an export of our entire instance (including all projects), which obviously we can't do. Also, I'm not sure what the impact of having different workflows set up is.

Does anyone know any other way of doing this, or is it simply not possible?

Note that the client don't only want the existing backlog, but ideally all PBIs completed and relevant reporting attached to previous sprints, releases etc.

Cheers,

Gabriella

Accepted answers

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Joshua Sneed Contegix

Hi Gabriella,

It is possible to migrate your whole site to a Jira Server instance and then use the Cloud Migration Assistant to move the single project to the customer cloud instance. The Cloud Migration Assistant does not migrate everything from the server instance and you will need to review what does migrate. Cheers!

gabriella.simonian

Hi @Joshua Sneed Contegix

Thanks for your reply. Unfortunately our company policy won't allow us to hand over the whole site to the client to migrate a single project, and I don't believe we will be able to do this on their behalf so just trying to find a workaround.

Cheers,

Gabriella

Joshua Sneed Contegix

Hi Gabriella,

At no point in my solution would you hand over the whole site to the customer, given you stood up and administrated the server instance. The reason for the server instance and Cloud Migration Assistnace is to distance you/your company from the customer. You could even use a something like Vagrant by HashiCorp or another easy-peasy local VM solution for the server instance. This method allows you to maintain the distance your company policy requires to accomplish your task. This is the workaround. Cheers!

gabriella.simonian

Apologies - didn't understand that point from your previous message as it sounded similar to what I've already been researching.

Thank you!

Gabriella

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