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How to send notification for a transition made by specific user to a project role

Roi Angress

Hi,

I want to create a notification scheme that will allow my team leader to receive notifications when a team member submits his task to "Code Review" status (Submit to Code Review transition).

For Example:

In all projects, Project role: "Team leader A" should receive a notification (inside Jira) each time developer in team "A" moves a task to "Code Review" status.

I'll be grateful for any help on this issue,

Thanks!

Accepted answers

All comments

Derek Fields _RightStar_

Are there multiple Team Leader roles or does each project have a Team Leader role and a person in who is the Team Leader? How do you know which team the developer belongs to?

Roi Angress

There is one team leader (user and role) for all projects. the team is all the same for all projects.

Zoryana Bohutska _SaaSJet_

Have you tried Automation for Jira ?

Derek Fields _RightStar_

In that case, you can create a new Event called "Moved to Code Review". You would set the notification for this event so that it notifies the Project Role "Team Lead". Raise that event on the "Submit to Code Review" transition.

Roi Angress

Actually I did try.

The automation rule I created looks OK but nothing really happens when it comes to reality.

Here is the automation I've created:

But when I create an issue, assign it to the developer and move the issue from "In development" to "Code Review", No email is sent, nor any notification is received.

Derek Fields _RightStar_

Have you checked the Automation Audit log to see whether the rule was executed? If it is not executing, then you have to figure out why not. If it is executing but no email is sent, then you have a different problem to look at.

I will often put the "Log Action" action into my rule so that I can see something in the log that helps me to debug what is going on.

Roi Angress

Hi Derek,

Yes, I checked the Audit log. The rule was not executed at all.

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