How can I create client field to a issue?

Question

Folks, I have the following issue:

We have 700 clients ta open demands for us. I am expecting that every demand that they request us become a issue, with different issue types that I will create.

But I would like to vinculate a issue with a client - the only option that I saw it was creating a list in a custom field, but I have a limit of 30.

The effect that I want is: I can see reports of issues raised per clients per week.

Does anyone had the same difficulty and created a solution?

Valentina Pfeiffer · Answer

Are you using ZenDesk or anything like that? Salesforce? Another CRM integration would help here. Or make a custom field. I am running into the same thing, and want to use components for actual components of the application.

Petter Gonçalves · Answer

Hello @Pedro Piovan

Welcome to the Atlassian Community!

I believe the best way to distinguish the issues from different clients would be by using the Component field:

Organize work with Components

Using components, you will be able to also define a default assignee and lead for each client you have. Additionally, you can use JQL to display the issues raised by a specific client (Component) per week.

Giving you a practical example, let's suppose you have three clients (Component A, B, and C). To display the issues raised with one of the clients, you can use the query below in the issue navigator, adding their related component:

Component = "Component A" and created >= -7d

Let us know if you have any questions.