Even when settings are checked to receive notifications, tasks marked as DONE, for example, no notification is being received.
Please revert.
This is already flagged as a question, but the approved answer is not working.
Hello @Ciara could you please share what settings did you check? The most common case is that even though users are listed to be notified when a ticket is closed they don't get the notifications because the workflow doesn't have the event in place, therefore the notification never happens
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