External users can not log in to JIRA after user id created for them at JIRA

Question

We have created the JIRA users for the external users who has their email address on different domains but they are forced to login through Microsoft account while accessing the JIRA link. As they don't have Microsoft account so , they couldn't login to JIRA

Can you please help here?

Angélica Luz · Answer

Hi @Josefin Rojas Vazquez,

Welcome to the Atlassian Community!

If the user is forced to log in with SSO, it means that they have an Atlassian account and their account might be managed because the domain was verified.

I wasn’t able to find any Cloud site linked to the email address you are using here in Community, but in case your site is on the Standard or Premium plan and you are the site administrator, you can reach out to the support team on https://support.atlassian.com/contact and share with them the email address of the affected account.

Kind regards,
Angélica

Josefin Rojas Vazquez · Answer

Hi @Angélica Luz

I'm admin and have the exact problem for one external user. I have checked if they're active and changed there password.

They are forced to login through Microsoft account while accessing the JIRA link. And can still NOT log in to Jira...

What can I do?

Kind regards,

Josefin Rojas V

Angélica Luz · Answer

Since their domain is verified, they must contact the owner of the domain lxxxxxxxxxk.com to fix this, otherwise, it will be necessary to use another email address to access your site.