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Email templates: How can I set a dedignes HTML template?

Angel_dpn02a

Hi, I'm having a lot of trouble trying to find the option where I can edit the HTML for email templates.

My goal is to include a background colour, a header with the company's logo and a footer.

I would really appreciate if someone can guide me toward this.

Thanks in advance

Accepted answers

Hernan Halabi - Elite IT Consulting Group

Hello @Angel I believe this is what you are looking for

https://support.atlassian.com/jira-service-desk-cloud/docs/change-the-look-and-feel-of-customer-notifications/

All comments

Hernan Halabi - Elite IT Consulting Group

Hello @Angel I believe this is what you are looking for

https://support.atlassian.com/jira-service-desk-cloud/docs/change-the-look-and-feel-of-customer-notifications/

Angel_dpn02a

Hi @Hernan Halabi - Elite IT Consulting Group

Thank you, that's what I've been looking for. Does it only apply to each project or is there a way to set it globally?

Is there a way to get the same HTML emails across Jira Software as well?

Hernan Halabi - Elite IT Consulting Group

That's per project only and you can't do the same with internal notifications that would be the ones used by Jira software

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