Old Description in New View

Question

I have a ticket that displays up to date changes to the description text, but shows an earlier  version of the ticket when I try to edit. This older version appears to be the last version I edited. Another user reviewed my edits and re-wrote the description. Now I cannot make edits to the latest version.

This only happens in new view. When I revert to the old view, I can edit the latest version. Has anyone had any problems like this?

rob_gilliam · Answer

Please try the following to reproduce:

* User 1 - open an issue and click Description field, start editing do not save
* User 2 - open the same issue and click Description field, make an edit and save it
* User 1 - click "Cancel" to abandon their edits and return to the issue, which now shows updated description saved by User 2 at step 2.
* User 1 - click Description field to start editing

Expected behaviour:

* Editor shows "current" description (i.e. including user 2's edits)

Actual behaviour:

* Editor shows original description from when User 1 opened for editing at step 1
* User 2's edits are not included
* (?possible) User 2's edits will be discarded if User 1 edits description and clicks "Save"

Steeve Le Dréau_vvcxtp · Answer

Same problem here. Not replicable every time.

Sebastian Breckheimer · Answer

Hi,

we are new to Jira Cloud and we experienced exactly the same issue.

Since two years have passed since this thread started, I would like to ask if a solution already exists. My colleagues are not very happy when they overwrite each other's issue descriptions.

The following steps to reproduce the problem:
1. open an existing issue with description #1
2. edit the description to #2, save it
3. reopen the issue (other user or other tab or just doing a reload, doesn't matter)
4. you see description #2 in the view
5. click on "Edit" --> you see #1 again
6. if you save now, the description is back to #1 (or #1 with the change you just made)
7. you don't even see #2 in the history and you don't get back.

We have had the problem with several people on Friday. I was present and we were able to recreate the steps with the same result. Likewise, we were able to recreate the steps on another PC on another network. We also found that it worked properly with the old view.
Tried again today, all tickets work fine regardless of new or old view.

Regards,
Sebastian