Send notification to people of custom field about issue

Question

Hi,

I have been working on the automation rules about assigning people about an issue.

I have created a custom field called 'Assignees' which allows me to add people in this field.

Expected automation rule: when I add people to this field (i.e. assign people), they will get email notification.

I used smart value of {{Assignees.emailAddress}} but error occurs that 'To' field is missing email address.

I am not sure which part is wrong, could anyone help? Many thanks!!

unknown · Answer

Thanks Sanjana,

I encounter another issue that the email Address field is within an object in an array.

e.g. "Assignees": [{emailAddress: "sam@abc.com"}, "displayName": "Sam"]

I can get displayName but not sure how to get email address.

I tried Assignees.first.emailAddress

or Assignees.get(0).emailAddress

But neither works.

Sanjana _Alacriz_ · Answer

Hello Wong,

I assume the "Assignees" is a multi user picker field. If that's the case, then try using the below smart value in "To" field :

{{#issue.My User Field}}{{emailAddress}}, {{/}}

--Sanjana