Custom People Field Not Working

Question

I Added a Custom People Field for my Issues Types in a new Next-Gen Software Project.

When I try to use it, none of the people in my organization including myself come up when searching. It just says no items. Am I missing a step or something? Nothing I seem to try works.

Also not sure if this has anything to do with it or not, but I cannot add anyone into the project for access. I have it set as open for now (all people in organization get member access by default), but would like to switch to limited (only team members). Every time I search for a user to add nothing comes back.

Looking for advice/help.

Thanks for your time.

Rick Beijer · Answer

I was running into a similar issue on an existing Jira environment. Someone had cleared all groups from the right to browse users and groups. Apparently the group selection box while adding global permissions applies the browsability permission itself. So I had to add public to be able to browse the group I needed, then I had to remove public again.

It's a little strange that you can revoke (some) rights for a site admin, since no one would be able to fix that. In this case, if the site admin also didn't have the rights to assign global permissions, the entire environment is trashed.

Petter Gonçalves · Answer

Hello @George Matthews

Welcome to the Atlassian Community!

Per your description, I believe you are not configured with the global permission to search for Users and groups, as explained in the article below:

Unable to Browse for Users and Groups

That being said, please follow the steps below to properly add yourself with the correct permission:

* Logged as a Site-admin, Choose 
 > System >Click Global Permissions.
* Under the Browse users and groups permission, check the groups added there and add your user to one of those groups under your User management, or add a group you belong to in the permission.

For more information about Global permissions, check the documentation below:

Managing global permissions

Let us know if you have any questions.