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automation to send email with the email address from a custom field.

Emily Fuller

Hi,

I want to use Jira automation to send out an email to our agents once we have loaded their details on our system.

I am using a JSD form and have a custom field 'Store Email Address'

I am trying to set up the automation that when an issue is transitioned to 'Loaded' that the automation rule should action an email to send to the address of the value in the 'Store Email Address' custom field.

I am doing this using a smart value {{issue.StoreEmailAddress.defaultvalue}} in the To: field in the automation rule. When the issue transitions the rule is giving me an error 'Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.'

The field is not empty, could this be because it is just a text custom field or am i using the wrong smart value?

Please help!

Thanks

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Raynard Rhodes_y6vawn

I'm not exactly sure, but I feel defaultvalue may cause the issue. If the field doesn't come preloaded with a value then I would imagine it being empty. Is .value valid?

Emily Fuller

Hi Raynard, Thanks for coming back to me, I was thinking the same thing, there is no default value for this custom field as we need each different agent to enter a unique email address. Would you know what smart value i would need to enter that would retrieve the value that is entered in the form?

Thanks for your help

Raynard Rhodes_y6vawn

Try {{issue.StoreEmailAddress.value}}

Emily Fuller

Hi Raynard,

I had hope that was going to work but alas no. It is still returning with the same error message. I have a feeling its because the text isnt populating as an email properly, but there is no custom field called email..

I feel like this must be a popular thing that many people must want to do so there must be some functionality for it.

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