We have multiple customer fields in our automation email that we use to pull information to make sure end user can view in the email and also add the url to the ticket.
Example of our email body query:
{{issue.summary}}
Employee Name: {{displayName.customfield_10113}} >>>> This does not work!
Description: {{issue.description}}
Reporter: {{reporter.displayName}}
Last Working Date: {{fields.customfield_10140}}
{{issue.url.customer}}
We have use the json file to help pull what it should read to which was originally:
{{name.customfield_10113}} but it never pulls the information.
Can anyone help point out what we are missing we have tried multiple different ways to point to that specific customfield but it will not query the person name on the ticket.
