Can I restrict a user to a few tickets and not the entire project ?

Question

Hi,

I am contemplating to implement

- Give user access to a few tickets (based on a label) in the project .

- Create a filter for the tickets and create a Kanban board based on the filter.

- The user would not have access to the other tickets (and boards) on the same project.

Is this possible ? If yes How ?

The objective is to give access of different tickets (and Kanban board) to different CLIENTS and to avoid creation of multiple projects.

Joe Pitt · Accepted Answer

You would need scripting to do it by labels. Issue security works with reporter, project roles and groups.

JimmyVanAU · Accepted Answer

Hi @vshah ,

Can this be achieved without labels? Labels would imply manual classification anyway.

I'd recommend that you create a new issue security scheme.

This can then be skinned in two ways.

Option A

Create a number of Jira groups, with each of your users.

Create a custom field called "Client" where you can select a Jira group.

Create a single issue security level called "Client", and in the security level, restrict it to the group custom field value that you just created.

Option B

Create a number of Jira groups, with each of your users.

Create multiple security group levels, one for each client.

Against each of the client security levels, select the group.

The two methods achieve the same thing, just slightly different cosmetically. In either case, test thoroughly! Make sure you set a default issue security level, so no information is accidentally leaked.

Learn more about issue security schemes with free training here.

Remember to check your other project permissions, as they may have open permissions and your clients may be able to see other work.