Is there a way to link Jira tickets to Service Cloud tickets?

Amy Sakalian

I am looking to streamline the process of linking Jira tickets to our Support Tickets (we use Service Cloud by Salesforce). Currently when we receive any inbounds - reports of a bug, feature enhancement request, etc. we have no way to link the inbound / client ticket to a Jira ticket. Curious how other clients manage this and if there is a way to link Jira tickets to Service Cloud tickets? We had this feature when we were using Zendesk. 

Trudy P Claspill

Welcome to the community, Amy.

I believe that ServiceRocket is the preferred integration tool between Atlassian JIRA and Salesforce products, but I have no experience integrating Service Cloud and JIRA Cloud specifically. At one employer, we integrated JIRA Server with Salesforce via ServiceRocket.

I just did a Google search for

jira "service cloud" integration

...and found multiple references to a couple of different integration options.