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Workflow : Assign ticket to user if ticket is under QA column

Joao Borges_ch4uwn

Hi there,

How could I set a rule that all QA tickets be assigned to 1 user by default

Right now we have :

Ticket moves from " In Progress" to READY FOR QA and then QA. I would like all tickets in QA to be assigned to 1 user ONLY by default

Thanks

Accepted answers

Trudy P Claspill

You can update the workflow transitions so that when issues move to the QA status the Assignee field gets set to a specific value.

Add a Post Function to "Update Issue Field". Assignee is one of the fields that can be updated through that Post Function.

All comments

John Funk

Hi Joao,

Do you already have a rule started? Can you share a screenshot of it?

Trudy P Claspill

You can update the workflow transitions so that when issues move to the QA status the Assignee field gets set to a specific value.

Add a Post Function to "Update Issue Field". Assignee is one of the fields that can be updated through that Post Function.

Joao Borges_ch4uwn

John

I was able to figure out a few minutes later - I did the same steps as Trudy mentioned below

Thanks

Joao Borges_ch4uwn

Yes, I was able to figure out a few minutes after posting the question . Thanks @Trudy P Claspill

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