Jira software access for external users

bodapati.mouli

We are using Jira software in our organization, now our requirement is external users like customers if they are sending emails to our mailbox which mapped to Jira project the mails are not converting to Jira tickets because they don't have Jira accounts we have not given because they are external users, is there any workarounds to overcome this issue, when users send mail's it should trigger as Jira ticket and the communication should happen internal and external users I mean who is having Jira account and the external user who is not having Jira account.

Please help me 

 

František Špaček _MoroSystems_

Hello!

 

How do you have your mail handler set up? There is any option called "Default reporter". Due to Jira not being able to create issue without reporter, it strictly need username under which it creates issue.

There are 2 options regarding mail from address which do not belong to any Jira user:

Create Users

and

Default Reporter

 

First one automatically creates user when email is received. Second one rather creates ticket with default reporter set. My guess is that second option would solve your issue.

 

Reffer here for more informations: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

 

Please note that after creation with default reporter, original email address won't receive any further notifications. Only Jira software users receive notifications, when something happens in Jira. You can still later export whole issue and send it back, once it is solved or you can head for number of plugins, which can store senders email address and can send him back notifications about issue even he is not Jira user.

 

Have a nice day.