Open pull requests are not showing/syncing under the development panel when viewing an issue

Question

Using Jira cloud, when viewing an issue, sometimes open pull requests are not shown / synced from bitbucket cloud. The issue is being referenced (presumably) properly by including the issue key in branch names, commit messages, pull request titles and descriptions.

It's odd for a few reasons:

* it occurs quite often, but it seems random
* the branch and commits will display - just not the pull request
* when the branch gets updated (let's say with a merge for example), it can cause it to 'sync' up and properly display the open pull request

Has anyone experienced this? Am I doing something wrong with my pull requests? This has been happening for a while and to multiple people. Thanks in advance for any help!

unknown · Answer

It hasn't happened lately, so I assumed it was just a bug. But if this is happening to you still it probably still exists.

It's so hard to pinpoint this issue, but I've been lucky enough to not experience it for a while now.

We didn't find a fix for the problem, it just started working properly on its own.

yuliangwei@cloudwalk.com · Answer

We are using gitlab ee (private deployment), but has the same issue. sometimes  is the key, didn't know the pattern yet.

Andreas Karner · Answer

We have the same behaviour currently. 
It might happen to a recent Github Enterprise update.

But still investigating.