Managing high-level urls

Question

The highest level url for a Jira account is something like companyname.atlassian.net. There are situations where you would want to change this address. Perhaps the company has changed name or branding, or the site has become cluttered with badly structured or archaic content and you want to abandon it. Is it possible to create a new high-level url like newcompany.atlassian.net with a fresh Jira environment that can exist in parallel with the old one for some period of time?

I wasn't involved in the original creation of the company account and sites, so I'm unsure of the relationship between urls and accounts.

Thanks, Greg

Greg Keogh · Answer

Nice summary thanks. I should be okay now to stumble around until I find a "sign up" facility like you describe (now I know that such a thing exists and is possible).

Nic Brough -Adaptavist- · Answer

The community gets "late replies" we measure in months, not hours.  We're used to it - we just assume people are busy and that their question is not always at the top of their list.  So don't apologise :-)

Creating a new one sounds like the better option to me now.   If most of your content is stale, irrelevant or inactive, then I lean towards "meh, archive it".  By "archive" I mean pretty much what I think you mean by "freeze" - make it read-only so you have a historical reference, and go use the new one for your open work.

>you say "I can't find an obvious way of creating a new Jira url. The account page lists 3 "Products" and Jira and Confluence seem to be associated with a single specific url."

Yes, it's not that obvious.  Atlassian Cloud is a move from Atlassian from "we sell software you run" to "Software as a Service".  They did the right thing by starting small and aiming at the market where people only have one system, but that has left them with a "single site" feel in places as they have grown.

Your Atlassian account can support many options.  The usual model is that you would get an Atlassian Cloud system that has one, many or all of their Cloud "products", which include 3 Jira-based applications, Confluence, Bitbucket, Opsgenie, Statuspage, Access and Jira Align.  You'd see almost all of them as sub-domains on one url.

But that account could "own" many of those options running in different places.  And it could "own" the Server or DC versions too, again on different domains.

So, that's a bit of a ramble.  TLDR: your Atlassian account could "own" more than one Cloud url.  Somewhere, there should be an option to "sign up for a new Jira/Confluence/etc" which will ask you for a new name.

Greg Keogh · Answer

Sorry for the late reply. I think creating a new high-level Jira url/site would be a worthwhile experiment for us. We only have a handful of users with little activity and most of the content of the old site is stale or irrelevant. I'd like to freeze the old Jira site and create a fresh one that our users will find easier to navigate and use.

I've run web searches and browsed around the Atlassian portal but I can't find an obvious way of creating a new Jira url. The account page lists 3 "Products" and Jira and Confluence seem to be associated with a single specific url. Perhaps there is facility that works at a much higher level to edit the whole Atlassian account and products, but I can't find it. Can you point me in the right direction?

Thanks, Greg