URL https://neobits.atlassian.net/secure/admin/CloudExport.jspa - not working

Question

Hello,

Im having problems with this link for downloading Cloud backup:

https://account_name.atlassian.net/secure/admin/CloudExport.jspa

I cannot open this link. Does someone know maybe the new URL or why this link is not working?

Thanks

Angélica Luz · Answer

Hello there,

Welcome to Atlassian Community!

Checking the details of your account, I can see that you are a Jira Software user only and to access the option to create and download the backup it's necessary to be an Administrator.

Please, talk to your site administrator to check your permissions and give you access.

Regards,
Angélica