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How to display customer name in email using JIRA automation?

Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki

While using JIRA automation rule which is send email, the customer name that need to be display in the email did not appear. I had been using these smart value to display customer name {{customer.displayName}} and {{issue.created.customer.displayName}} but still nothing appeared.

Accepted answers

Hi @Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki ,

Try: {{issue.customer.displayName}}

Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki

Already resolved. I change {{customer.displayName}} to {{client.displayName}}.

Thanks for your help.

Cheers!

All comments

Hi @Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki ,

Try: {{issue.customer.displayName}}

Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki

Does using html in automation affect the smart value? Because i had try the smart value mentioned above but still it did not work.

Can you share a screenshot of what you had?

Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki

<p><font style="font-size: 12px;"><strong>DILAPORKAN OLEH:</strong></font><br>
{{issue.customer.displayName}}</p>

These are the html that I incorporate with smart value.

Screenshot 2020-06-09 at 9.51.54 AM.png

Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki

Already resolved. I change {{customer.displayName}} to {{client.displayName}}.

Thanks for your help.

Cheers!

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