Help with a workaround for automation

Harry Bob

Hey everyone,

 I used automation to add a comment after 'x' amount of days but there is a bug within Jira that wont run the rule unless I run the rule as myself and not the user. If I run the rule as myself(admin) I get all the notification and replies by customers which is not convenient and my name appears on the comments

 

This is what it looks like

This is the error

 

I am trying to find a workaround and to use 'Automation for Jira' instead. I've come up with a rule that is scheduled to run everyday. I only want the rule to execute if the status open has not been changed for 5 days.

I am only able to come up with the JQL below. I don't seem to be able to use '>=' nor am I able to figure out what else i can use as if I use the JQL query below it will still execute even if its in days 1, 2, 3, 4 and 5.

 

status in (open) AND NOT status changed AFTER -5d

 

Can you help me figure out a query so it only executes on day 5?

 

Thank you

 

 

Sebastian Mühleis_22qeil

Hello @Harry Bob ,

at first glance it seems to me as if you have two options:

1. You can make use of workflows (or rather the transition functions in your workflows). To me it sounds as if really any of the transition functions could help you. You find a great webinar here: https://training.atlassian.com/customizing-jira-workflows

Since I did this course (and some additional courses) I find myself to be really well-suited to generate even complex workflows :-)

2. Or you can implement some automation rules, as you assumed/suggested yourself.

Here you find an extremely good webinar, in which you get to know automation, very practical examples and also a playground where to test them (without using your automation executions - if you have limitations): https://www.atlassian.com/webinars/software/getting-started-automation-jira

In this webinar you will also get used to the rule playground. I was curious and played a little and it seems as if your wish can easily be granted by an automation rule (make sure that you have enough executions - if not definitely use the post function described in 1.; and definitely use the rule playground to test your automation rules, as you don't waste any executions there)

If you need further help let me know - I was fighting your fight roughly two months ago, but am a happy man by now ;-)

And I'm not sure which option is the better one for you. You might have to test it - or maybe some wiser member has deeper knowledge of this topic and can help.