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CSV import sub-task-link "Cannot find imported issue key"

Shannon Griffin

Hi all,

I've burned a lot of time reading different posts on similar issues and trying different things to eliminate the problem but I'm still getting the same issues:

Unable to link issue from autoid-4597272455392040249 to 4 with link named 'sub-task-link': Cannot find imported issue key for external id 'autoid-4597272455392040249'

My csv file includes Issue ID and Parent ID, and for the subtasks, the Issue ID cell is left blank (and vice-versa for Parent ID).

I even just tried generating my own Issue Keys but got the same exact errors.

Ultimately I'm importing in previous Asana task details if that helps at all.

Please help!

Accepted answers

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Petter Gonçalves

Hello @Shannon Griffin

Welcome to Atlassian Community!

I'm not sure if I understood what exactly you are trying to achieve, but it seems you are trying to import issues through CSV as sub-tasks of other existing issues in your Jira site. Is that correct?

Please, allow me to provide you with some concepts and ask some questions so we can better confirm we are on the same page here:

1 - Are you using a Next-gen or Classic project?

2 - By the error returned to you, it seems you are trying to import the issues using the default issue linking, which is different from the link between sub-task and parent issues.

Can you please confirm if you have configured the CSV field with the same structure detailed in the section "Creating sub-tasks" of the documentation below?

Importing data from CSV

3 - Can you provide us with the CSV you are trying to import? Please, make sure you hide all the sensitive information from it.

Let us know if you have any questions.

Shannon Griffin

Hi @Petter Gonçalves,

Thanks so much for responding. I'm not trying to add subtasks to existing tasks, but rather adding tasks and their subtasks at the same time to a new/empty board.

1 - Next-gen

2 - I'm not sure I understand but I'm trying to import tasks and their subtasks together at once. (Migrating historical task data from Asana to Jira.)

3 - Absolutely. I've redacted any sensitive information from my tester file. Not seeing where to upload but if I can't find it, I'll provide a link here.

Thank you so much!

Petter Gonçalves

Hello @Shannon Griffin

Thank you very much for the detailed explanation and details provided.

I took a look at your CSV file and I found the following details:

The summary field is not properly filled for your sub-task issues. To properly import any issues, the summary field must contain a valid value for all issues in the import file as described in the CSV import documentation.
I see you have a column called "Parent Id (2)", which seems to be returned a text value and another "Parent ID" column, which is correctly mapping the sub-task link. Just to confirm, you are mapping the column "Parent ID" in the import client to create the sub-task relation, right?
The CSV import does not properly work for Next-gen projects due to several bugs, as mentioned in the link below:
Unable to perform direct migration of the project from cloud to cloud due to CSV import bugs with Next-Gen projects

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

While we work to fix those bugs, please confirm the steps 1 and 2 are properly addressed and import your issues to a Classic project, properly moving them to your next-gen project afterward.

Let us know if it works for you.

Shannon Griffin

Hi @Petter Gonçalves,

Thanks so much for checking it out.

1. Okay, I thought the summary field would only be for the tasks rather than the subtasks. I resolved that: mapped the Jira "Summary" to the Name column in my file which is where I derived the Summary column that I created in my file.

2. That's correct. I'm mapping Parent ID to Parent Id (the Parent ID (2) is extra and not being used).

3. I added my vote but I'll need to finish this before that gets enough traction and it's a one-time thing so that won't help me but hopefully it will help someone else.

I'm now wondering if I'm missing something around the way I have Sub-tasks set up? Because these are now the errors I'm receiving.
It essentially knows that it's a subtask because it's assigning the correct base number (SUB-102 > SUB-1021).

Issue 'SUB-1020' is not of a sub-task type (Task). It will NOT be a sub-task of the issue 'SUB-102'
Issue 'SUB-1021' is not of a sub-task type (Task). It will NOT be a sub-task of the issue 'SUB-102'
Issue 'SUB-1022' is not of a sub-task type (Task). It will NOT be a sub-task of the issue 'SUB-102'
Issue 'SUB-1023' is not of a sub-task type (Task). It will NOT be a sub-task of the issue 'SUB-102'
Issue 'SUB-1024' is not of a sub-task type (Task). It will NOT be a sub-task of the issue 'SUB-102'

I also noticed I'm not able to set up a Sub-task at all or change the Tasks to Sub-tasks.

I feel like I'm aaaaalmost there! Thanks again for your help!

Shannon

Luis Dufour

I encountered the same error, and it was caused by a parent ID that did not exist in the CSV file at the time of import.

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