So basically my manager and I both been looking through all the settings to see how this can be done. In short there was an I.T. admin that set everything up at our company. He left the company and we were hired to replace him.
The issue is that whenever there a ticket closes, we receive an email stating (Old I.T. admin's name) made 1 update and then we see the issue name and resolved closed status. We would like to change these emails to reflect the current manager's name. Any idea how this can be done?
