Few of the apps installed newly are failing to load with error message-"Something's gone wrong"

Prashant Hembrom

Newly installed apps like BigPicture Enterprise and Azure Pipelines for JIRA are failing to load. The error is coming with multiple apps intermittently such as "At a glance", "Big Picture Enterprise", "Azure Pipelines for JIRA" etc. The exact error message is "Something's gone wrong. Our team has been notified. If the problem persists please contact Atlassian support" And there's a link to reload the page clicking on the which the page reloads but the same error re-appears.

The newly installed apps are not even appearing in the Apps dropdown menu on the top.

Anyone else facing this situation? 

Andy Heinzer

Hi Prashant,

Unfortunately, three of the add-ons you are using (At a Glance DevOps Dashboard for Jira, Azure Pipelines for Jira, and Katalon BDD - Test Automation for Jira) are not compliant to a security vulnerability we asked the Vendors to patch in October of 2019. We have reached out to the Vendor several times but were unable to receive confirmation of a plan to resolve. Atlassian has delayed the fix for as long as we feel comfortable, and so now, in order to provide our customers with a secure and reliable platform, we have no choice but to deploy the fix. This means that the UI of your add-on will fail to load and will not be usable until the vulnerability is fixed.

Please contact each vendor of your add-ons at 

• https://ataglance.atlassian.net/servicedesk/customer/portal/1 
• https://developercommunity.visualstudio.com/content/problem/post.html?space=21
• https://katalon.atlassian.net/servicedesk/customer/portal/1

to inform them that their add-on is broken and request that they deploy a fix as soon as possible.  To give them context you can share the initial notice: https://community.developer.atlassian.com/t/deprecation-of-xdm-e-usage/32768.

 

As for the Bigpicture add-ons, I do not currently see these on my list of affected products of the problem described above.  However you might want to reach out to them as well over in https://softwareplant.com/jira/servicedesk/customer/portal/1.  I see that you're using the Free plan for Jira Cloud and in turn some add-ons we have found do not operate as they were expected to in the Free plans due to limitations of those free plans. 

Regards,

Andy