How do I show Story Points in search result details?

Rick Measham

I'm using a Classic Software Project in a brand new Jira instance. During provisioning I selected to use Scrum. However that set me up using the new "Story Points Estimate" field. Turns out I need the "Story Points" field for Classic projects. 

Anyway, my problem is that Story Points don't show up in the search results detailed view. This appears to be a classic template and is not affected by any of the new field visibility settings. I've worked out how to get the field everywhere else. Just not in the search results.

When I use "Where is my field" it says it doesn't show up because it has no value. How do I change this so it always shows up? (The reason I've searched is so I can set a value for a whole pile of tickets without flicking between screens)

Petter Gonçalves

Hello @Rick Measham

Thank you for reaching out.

Per your description, I understand that the Story point field is not appearing in your issue navigator when open the issues in detail view (panel at the right side) and the field is empty. Is that correct?

I tested the behavior you mentioned in my personal site, however, the field display just fine in the detail view as "None" when it's empty, as you can see in the screenshot below:

Can you please confirm if that's the view you are talking about?

If that's the case, I suggest checking the following steps:

1. Navigate to your project > Project settings > Screens > Check if the story point field is properly added to the View screen of the issue type.
2. Under Project settings > Issue layout, make sure the field is visible in your issue view.
3. Under Jira Settings > Issues > Custom fields, find the Story points field and check if it's context is applicable for all issue types (By default, it is only applicable for Stories and Epics).
4. If you are using the Old view, I'm afraid the Story points are not displayed indeed. Please, confirm if that's the case

Let us know if you have any questions.