Why my automation rule is failing?

Question

Hey Guys,

My automation rules is failing. Im getting an error message that says 'This user was deleted'.

I know this rule was working when I set it up. The error message doesn't really give me the issue key for me to troubleshoot.

Any other way to look see what ticket its referring to?

Harry Bob · Answer

It says the users is deleted but as its not giving me a case or the user I can't exactly tell who it was that logged the issue or the issue itself.

Harry Bob · Answer

Hi @Parvaneh Zand

Here is the screenshot. As you can see its not much to go off

Parvaneh Zand · Answer

Hi @Harry Bob

Can you explain more about what it was supposed to do and attach a screenshot?

also, take a look at this question if you are facing the same error:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Desk-Auto-Close-Issue-Error/qaq-p/955156