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Is there a way of getting a list of customers in a project through API?

Harry Bob

Hello,

Is there a way of getting a list of customers in a project through API? I can get a list of users in an organization but the users who are not part of any organization I am unable to see how I can get a list of these users.

Thanks!

Accepted answers

All comments

Angélica Luz

Hello Harry,

Thanks for reaching out to Community!

It's possible to get all customers of a service desk project using API. For that, please use the endpoint below:

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-servicedesk-serviceDeskId-customer-get

GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer

This method returns a list of the customers on a service desk.

Please, give it a try and let us know how it goes.

Regards,
Angélica

Charles Johnson_omcwz0

This call will only retrieve 50 results at a time. :-\ (regardless of the limit parameter chosen)

Dario B

@Charles Johnson You can get all the results using pagination:

https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#pagination

Charles Johnson_omcwz0

Yes, I've tried that. it always defaults to '50', regardless of the value provided in the limit parameter. (using Cloud)

Tim Washum

Here is a python script to query for a customer

import requests

import json

url = "https://xxxx.atlassian.net/rest/servicedeskapi/servicedesk/1/customer"

email_to_find = "johndoe@gmail.com"

payload = ""

headers = {

'X-ExperimentalApi': 'opt-in',

'Authorization': 'Basic INSERTKEY',

'Cookie': ''

}

response = requests.request("GET", url, headers=headers, data=payload)

while True:

response_data = response.json()

# Loop through each customer in the response and check if the email matches

for customer in response_data['values']:

if customer.get('emailAddress') == email_to_find:

print("Found the email address!")

print(json.dumps(customer, indent=4))

break

# Check if there are more pages of results to retrieve

if response_data['isLastPage']:

break

else:

# Get the next page of results using the "next" link in the API response

next_link = response_data['_links'].get('next')

if next_link:

response = requests.get(next_link, headers=headers)

else:

break

Robert Condon

Has anyone looked in to the fact that, even with Pagination, this will only return a maximum of between 9950-10000 results.

rest/servicedeskapi/servicedesk/1/customer?start=9950 and above always returns

"isLastPage": true,

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