nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Resolution Field is empty

Service Desk MS4M

Why the resolution field empty in all issues? I can't see when a ticket was closed.

Accepted answers

All comments

Magic Mike

Did you edit your workflow? and if so did you add a resolution in your postfunction?

jack brickey

Or, and what I typically elect to do, add a Validator to require the resolution field to be set by the user transitioning the issue to Done. You will need to also add a screen to the transition with the resolution field. The reason I prefer this most of the time is that I like to be able to reflect on the different reasons an a issue is considered done, e.g. done, won’t do, cannot reproduce...

Service Desk MS4M

Yes I edited the workflow. Bud sorry I don't have experience with jira service desk, how do I add the post function or the screen in transition? Can you explain to me please?

André K_

Hi @Service Desk MS4M

you have different options. You can set the resolution via a transition screen, for example with the Close transition.

Or you set the resolution via a post function to a specified value.

Best regards and stay healthy

André

Ismael Jimoh

Edit your workflow
Switch to diagram view
Select the transition to your Done/closed status
You should get options such as edit, validators, conditions, post functions.
To add a screen, select edit and in the screen field, type in the name of your resolution screen(make sure the resolution field is present)
To add a post function, in Step #5 select post function, click add post function
Select the update field option
Select resolution and add the resolution value you want to set in the respective fields.
Save and publish your workflow.

This should help.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk