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Tickets created after May 12, 2020 have its ticket # but cannot be searched or filtered.

Danny Kim_qjtba8

Instead the error message "An unknown error occurred while trying to perform a search." when performing a basic search.

I asked my supervisor for what he did for reindexing he did the following:

1. service httpd stop
2. cd /home/data/atlassian/application-data/jira/caches
3. mv indexesV1 indexesV2
4. service httpd start

JIRA standalone Server is VMware with OS:CentOS Release 6.9.

Benjamin

Head of Quality Assurance

tried to help but failed.

I need remote hands-on tech support, please send me an email to danny.kim@lgcns.com to scheduling.

Thank you.

Accepted answers

All comments

Nic Brough -Adaptavist-

Um, your supervisor appears to have destroyed your index, so I'm not suprised searches are failing.

For re-indexing, you should use Admin -> Index -> Rebuild index (use the full locking one). That applies for repairing the damage that's been done here too. It will rebuild it from scratch, re-creating the files it needs.

Danny Kim_qjtba8

Hi, Mic Brough.

If possible, can you give me step-by-step guide?

I'm totally new to JIRA need an illustrated instruction works best for me.

Nic Brough -Adaptavist-

It really is as simple as

Admin -> Index -> Rebuild index

Log in as an admin. Go into the Admin menus (cog at the top right near your profile picute) and look for "indexing". Use . or the search-admin field towards the top left of the screen to search for "index" if the menus are a bit overwhelming.

Danny Kim_qjtba8

I got what you asked.

Please find the image shown above to find some clue for resolving the issue.

Thank you for your help, Nic.

Nic Brough -Adaptavist-

There's not enough of the error log here to tell us much. Although there's clearly a problem with your LDAP connection which needs fixing.

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