Cannot create new tasks in Android App for 2 of 3 projects

Rüdiger Gleim

Cannot create new tasks in Android App for 2 of 3 projects. However it works for all projects in the Desktop Browser Version. The two notworking share the same workflow Model.

I can create subtasks though and Schlange states in all 3 projects using the Android App.

Andy Heinzer

Hi @Rüdiger Gleim,

Sorry to hear about this problem.  I understand that you have a pair of projects in Jira Cloud were you cannot create new tasks when using the mobile Android app. 

It seems very strange that this works in the Desktop account, and for subtasks, but not tasks.  This leads me to wonder if perhaps there is some kind of custom workflow, specifically in use by the Task issuetype in these projects. 

I can also see that you're using a free plan of Jira Software Cloud.  I don't think this should cause a problem.  But I'd like to try to learn more about your configuration and your environment so that I can try to recreate this problem and better understand what is happening here.

Could you let me know more about the projects here?

Are these next-gen projects or classic?

You mentioned they had the same workflow, so I'm inclined to believe this is classic, but I'd be interested to know what exists in that workflow.  I know that some changes to the validators/conditions that might exist on that create transition might be behaving in an unexpected way in the mobile app. If that's the case, I'd like to know the details of that configuration so that I can recreate this. It is possible this is a bug, but if that is the case, I need to detail the exact steps in order to create such a bug.

Let me know.

Andy