JQL search includes values that i have specifically excluded

Question

Hi,
Hoping for some help from the experts...

What i would like to find is all tickets which have either of the two stated Transports below, and are on any Platform except 1.

My query currently gives me all Platforms, 1, 2 and 3

The query looks like this:
project = "IIC"
AND Platform != "1"
AND "Transport - IN" = "SOAP"
OR "Transport - OUT" = "SOAP"
OR "Transport - IN" = "REST"
OR "Transport - OUT" = "REST"
ORDER BY Platform DESC

What am i doing wrong?

Jack Nolddor [Sweet Bananas] · Accepted Answer

Probably you need to use ( ) to group all OR clasures as shown below:

project = "IIC" AND (Platform != "1" OR Platform IS EMPTY) AND ("Transport - IN" IN ("SOAP", "REST") OR "Transport - OUT" IN ("SOAP", REST)) ORDER BY Platform DESC

Regards

Nic Brough -Adaptavist- · Accepted Answer

When you translated your question into a query, you dropped all the grammar that enables it to be understood as you intended.

Punctuation really is a lot more important than you think (my favourite example of why it  matters - "Let's eat, Grandma" vs "Let's eat Grandma" - it really is important to get it right...)

When you've worded your query, you've punctuated it in your head, but you have not told the computer what you actually mean.  What you've written, rephrased back into natural English is "Show me issues where the project iic, the platform is not 1 and transport-in is soap, and issues where transport-out is soap, and issues where transport-in or transport out are rest".

I think that what you probably mean is

project = "IIC" AND Platform != "1" AND ( "Transport - IN" = "SOAP" OR "Transport - OUT" = "SOAP" OR "Transport - IN" = "REST" OR "Transport - OUT" = "REST")