How come some of us cannot add watchers to a ticket, but some can?

Question

I am trying to add a watcher to a ticket but when clicking on the eye to add a watcher, there is no option to add them. However, they do have the ability to add me as a watcher in the same scenario.

Is there a setting somewhere to give permission to add watchers?

Thanks!

Nic Brough -Adaptavist- · Answer

Yes, admins need to update the permission scheme or the groups/roles of the users (depending on what the permission scheme says)

Martin Polvi · Answer

I'm assuming this is something that needs to be done by the Admin?

Mohamed Benziane · Answer

@Nic Brough -Adaptavist- , it's ok, thank you for your edit !!