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Case transition in according with workflow

vladislav_aseyev

Hi all.

We use Jira Cloud.

We have Simplifying Service Desk Workflow(1st screenshot)

From "In progress" case can be mowed only in "Resolved?"

For "Closed" case from "Resolved?" we need change status to "new"-"in progress" - "Closed"

Can it be improved?

Thank you

Accepted answers

John Funk

Hi @vladislav_aseyev - You should be able to modify the workflow as a Project Administrator if it is a simplified workflow.

Otherwise, you can copy this workflow to create a new workflow, make the changes you want and attach the new workflow to the project.

All comments

Marcus Mattsson

What are you asking?

vladislav_aseyev

I saw that question was lost. Question edited

John Funk

Hi @vladislav_aseyev - You should be able to modify the workflow as a Project Administrator if it is a simplified workflow.

Otherwise, you can copy this workflow to create a new workflow, make the changes you want and attach the new workflow to the project.

vladislav_aseyev

Thank you

John Funk

You are welcome. Post back here if you run into any problems.

vladislav_aseyev

12345йй.png Can you help to understand Project Admin's settings. I have admin's permissions in Jira, also added myself to project uses this Workflow for change it, but I see 'You cannot perform this operation on a draft workflow.' error when changing transition in WF

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