nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

New Jira top navigation now working, can't be redirected to the project, dashboard or search.

unknown

Hi there,

One of our user on Jira have been experiencing this issue where the top navigation "Your work", "Projects", "Filters" etc aren't working, it's like instead of a link to the sites/pages, it just shows like a text and does nothing when you clicked on it.

Tried the search feature as well, but you can only type in the input box. No suggestion of tickets, or anything else happens.

Is there anyway to fix this? Tried it on Chrome, Mozilla and Explorer, as well as Incognito mode, but it wasn't working.

Thanks in advance!

Regards,

Zeph

Accepted answers

Earl McCutcheon

Hello @[deleted],

The Behavior you are describing sounds buggy and I would like to take a closer look at what is going on to see if we can narrow this down a bit.

First thing that is standing out is that it is specific to a single user, so I would suspect either a permissions issue in Jira or a local configuration on that users system possibly blocking resources in the browser.

I recomend the following two tests as the initial steps to see if we can rule out browser behavior and possible Bugs:

Have the user log in from an alternate Browser, and either incognito or Private browser mode from that system to see if the error is bypassed
1. Also If if they are not remote and can access another users computer try from an alternate system
2. This Guide for Browser troubleshooting has a few more things to check in the "Indispensable tests" section as well
Load up the browsers developer tools and check the javascript console output for any explicit errors

Also if you can grab a screenshot or video of the behavior where working compared to the non working version would be helpful as well so we can see the behavior in action.

Next on the permissions mentioned by @Michael_Kenneth_Zromkoski check the users system access first, then verify they have Project level permissions for Browse Project in at least one project:

Also an additional FYI on the "Your Work" section in general, This is a new feature and we are tracking feedback on functionality user want to see relating to this at the following feature request, If you have any suggestions please feel free to add a comment on the following request noting the features that would help you the most:

https://jira.atlassian.com/browse/JRACLOUD-73964

Regards,
Earl

All comments

Michael Kenneth Zromkoski

It sounds like a console error or it just displays in txt because thats how they verify the domain.

unknown

Do you happen to know how I can fix this? As everyone else (at least no one else mentioned the issue yet) doesn't have this issue, but just that 1 user.

Michael Kenneth Zromkoski

The one Use Created a console list anonymously and huge companies like Microsoft and Google didnt know the code so they rewrote it with extra commands. and messed up there own command line and list in there console so know there looking for the user who has the authority or right to the system...im still currently new here as in making a profile even tho im synced in the cloud. Its more like a hidden element in the console log or ai system because theyre trying so hard to control the script.

Michael Kenneth Zromkoski

more like intellectual Property

Earl McCutcheon

Hello @[deleted],

The Behavior you are describing sounds buggy and I would like to take a closer look at what is going on to see if we can narrow this down a bit.

I recomend the following two tests as the initial steps to see if we can rule out browser behavior and possible Bugs:

Have the user log in from an alternate Browser, and either incognito or Private browser mode from that system to see if the error is bypassed
1. Also If if they are not remote and can access another users computer try from an alternate system
2. This Guide for Browser troubleshooting has a few more things to check in the "Indispensable tests" section as well
Load up the browsers developer tools and check the javascript console output for any explicit errors

Also if you can grab a screenshot or video of the behavior where working compared to the non working version would be helpful as well so we can see the behavior in action.

Next on the permissions mentioned by @Michael_Kenneth_Zromkoski check the users system access first, then verify they have Project level permissions for Browse Project in at least one project:

https://jira.atlassian.com/browse/JRACLOUD-73964

Regards,
Earl

unknown

Hello @Earl McCutcheon

Honestly, I am not sure how it was fixed. The userhave tried alternate Browsers (Edge, Firefox, Chrome, both normal and incognito mode) and it wasn't working. However in a virtual machine, it was working fine. So the should have been tied to the machine's settings and some file by some error that we couldn't find.

As to the details, I can't be exactly sure. Our company roll out another GPO and it seem to have made his Jira worked normally. So... Would have like to pick it up and check if there was any bugs or code that cause the issue... but not sure how to anymore.

Thank you for your time and detailed answer mate. Both @Earl McCutcheon and @Michael Kenneth Zromkoski

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud