nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

My basic users have lost access to a custom people picker field on create

Grant Simpson_3i2ep5

Hi All,

My basic users have lost access to a custom people picker field I have named "Responsible" on the creation of a new ticket. It's a mandatory field that populates from my jira users list. This results in them not being able to create new tickets. They can populate the assignee field on creation which uses the same list.

They can still edit the field once the ticket is created and Admin users can fill in the Responsible field on the ticket creation.

Does anyone else have this issue? Any fixes?

Kind Regards

grant

Accepted answers

All comments

Grigory Salnikov_0hffsd

Hi @Grant Simpson !

From the description it looks like the "Create" screen is missing the field "Responsible" while the "Edit" one still has it. You can either check this screen to make sure or you can also use "Where is my field?" functionality. To do so you should first click to create the ticket and on the appeared screen click the button on the upper-right corner "Configure Fields" (the one with the cog icon) and from there "Where is my field?" link (also on the upper-right corner). This should give you the reason why your field could be missing.

Please try it and get back to us with the results.

Sebastian Mühleis_22qeil

Hi @Grant Simpson ,

in addition to what @Grigory Salnikov replied (I'd also assume that it could be connected to your issue screen scheme/a missing field): Which kind of workflow is connected to the project/process? It could also be a permission problem, if you created a workflow (and don't use a simplified workflow), e.g. regarding the transition permission.

Phil Holcombe

We've encountered the same issue today, which makes me think this is a system wide problem. Symptoms exactly as described above.

Grant Simpson_3i2ep5

Hi Sebastian

Thanks for you thoughts. The field is not missing from the screens - the problem is that non admin users can't populate the field - the people picker doesn't populate unless your an admin. This has worked fine for the last few years until this afternoon. Very strange.