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Send notifications to custom email adresses

Coralie Fontaine

Hi there,
I've tound a few questions/ansers related to my problem in this forum but I cannot manage to make it happen on my JIRA... I want some notifications email to be sent to email adresses that don't have a JIRA account.
I've granted the requested permission for anonymous browsing and anonymous Issue Creation, this far it's fine. I've created a new Custom Field where the Support Team can input the email adress of the external client. I would then like JIRA to send notifications to this Custom Field but it doesn't show on the "Add new notification" screen.
What am I doing wrong ?
Thanks for your help !

Accepted answers

RambanamP

same question here

https://answers.atlassian.com/questions/44009/how-can-i-sent-notifications-to-external-customers

All comments

RambanamP

same question here

https://answers.atlassian.com/questions/44009/how-can-i-sent-notifications-to-external-customers

Vladimir Horev - RaleyApps

Hello,

You can use our plugin Jirassimo (https://marketplace.atlassian.com/plugins/net.vacom.jirassimo) to send notifications to ANY email address. The email address might be dynamic as well, for example:

Best,

Vladimir

Chris Cooke Old Street Apps

Have you tried External Share for Jira? It's useful because it offers a live view of Jira issues, without using up licenses, and makes it very easy to email issues to external users, while letting them get notified on changes, comment and add attachments too!

Let me know if this helps!

External share options.jpg

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